Gaya APA
Tjiptono, F.
(2003).
TOTAL QUALITY MANAGEMENT (TQM) EDISI REVISI
.
Yogyakarta:
ANDI.
Gaya MLA
Tjiptono, Fandy.
"TOTAL QUALITY MANAGEMENT (TQM) EDISI REVISI".
Yogyakarta:
ANDI,
2003.
Teks.